If for any reason you are not satisfied with the order you have received, please contact us. At Passionss, we strive to ensure that our customers are 100% satisfied with the product they have purchased from our suppliers. If you have any issues with the shipping or the product and are frustrated, please contact us and our team will help you right away.
How can I return (part of) my order?
If you decide to return your products to us within the 14-day cooling-off period, it is good to know that we will refund the full order amount to you within 5 working days, once we have received the product. Unfortunately, we cannot reimburse the costs for the return shipment.
To return your product, please follow the steps below:
- Copy the return form at the bottom of this page and fill it in as completely as possible.
- Send us an email at customerservice@passionss.nl stating that you wish to return your order or part of your order.
- Wait for a response from our customer service if we can accept the return. They will also provide you with the return address (Please note this is not the address on our website)
- In the event that we can accept your return, do the following: Pack the product to be returned neatly and securely, preferably in the original packaging
- Send the package to the return address you received from our customer service
- Send our customer service the Track & Trace code
- Once your package has arrived and been checked, we will refund the order amount of the returned products using the payment method used.
Unfortunately, products that meet one or more of the following points cannot be returned:
- For sealed products. When the seal is broken, these products are not returnable.
b. which have been created by the entrepreneur in accordance with the consumer's specifications (custom-made);
c. which are clearly personal in nature;
d. which by their nature cannot be returned;
e. a number of products in the "Beauty" and "Lifestyle" categories we unfortunately cannot accept returns, this has to do with the hygiene of that particular product. Curious about which products these are? Feel free to send an email to our customer service!
Cancellation of placed orders
We want to offer our customers the best price/quality guarantee. That is why our packages are shipped directly from the factory. All orders are shipped directly to the factories, because of these processes it is unfortunately not possible to cancel the order.
Any questions about this? Feel free to send an email to customerservice@passionss.nl.
Damaged products on arrival
How annoying! Unfortunately, it can happen that your product gets damaged during transport. If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product. After that, the return period unfortunately expires.
For the fastest resolution, please email us a photo showing the damaged part of the item. The best photos are on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future.
For defects, we always deliver a new package free of charge the first time and unfortunately we cannot make a refund. Is it defective the second time? Then we will refund your full purchase price.
For questions regarding damaged products upon arrival, please contact customerservice@passionss.nl.
Manufacturing errors or defects after use
How annoying! Unfortunately, it can happen that a production error occurs after some time. It really has to be a defect. In other words: the part is broken and no longer meets the standard prescribed by the manufacturer. Wearing parts are excluded from production errors or defects. Wearing parts include, but are not limited to:
- Drive belts
- Batteries,
- Brake pads and discs, brake linings, brake drums,
- Chains, lamps, pinions, tires and hoses
- Moving parts in the broadest sense of the word
For questions about production errors or defects after use, please contact customerservice@passionss.nl.
Delivery of wrong products
We do our utmost to process all orders correctly. Unfortunately, it can happen that orders sometimes slip through and we deliver you the wrong product. Of course, we will solve this and send you the correct order free of charge.
For questions about the delivery of incorrect products, please contact customerservice@passionss.nl.
Frequently Asked Questions About Our Returns Policy
If it is still unclear, we have listed some frequently asked questions about our returns policy here:
1. What is the return period?
You can return a product within 14 days after receiving your order.
2. How long does it take to get my money back?
A full refund will be issued to the original payment method after we have received the products, inspected them and confirmed that the products have not been opened. All customers must contact us after returning the package and provide us with Track & Trace details so that we can process the refund.
Please note: Most financial institutions take an average of 3-5 business days to process the refund.
3. Why can't the beauty & health products be returned?
A list of hygiene products that cannot be returned and refunded (the list is not exhaustive): bra, face wash, personalized products, beauty products, etc. We take hygiene and public safety seriously and do not allow the return of beauty and health products for the safety of all our customers. We are not alone in this. Other suppliers of beauty and health products do not allow returns for the same reasons.
In general, products cannot be returned if one of the following conditions applies:
- the buyer has repaired and/or processed the delivered products himself and/or had them repaired and/or processed by a third party;
- the delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or contrary to the instructions of the intermediary and/or on the packaging
- the defect is wholly or partly the result of regulations which the government has issued or will issue with regard to the type or quality of materials used;
- Hygiene products cannot be returned and reimbursed, especially not with the current COVID-19 measures.
4. Do I have to pay for my return shipping?
Yes, all customers are responsible for the cost of their own return shipping. We recommend that you send your return with a Track & Trace, as we cannot accept responsibility for lost returns.
5. Can I return my product without contacting you?
No, you must contact us before submitting a return as the return address may be different than the address your order originally came from.
6. How can I contact you?
You can contact us by email at customerservice@passionss.nl. The Pasionss team works seven days a week. We always guarantee a response within 3-5 business days and are happy to help you!
7. My order is damaged, what should I do?
For the fastest resolution, please attach a photo showing the poor quality or damaged part of the item. The best photos are on a flat surface where the label and defect are clearly visible. We will use this information to help you with your order and to prevent errors in the future.
If you have received a damaged or incorrect product, please contact us within 14 days of receiving the product. After that, the return period unfortunately expires.
Return form:
Return form
Returns Policy
Still not satisfied with the product? Within 14 days after receipt you have the possibility to return the product. Follow the steps below.
- Download the return form here and fill it in as completely as possible.
- Send us an email at customerservice@passionss.nl indicating that you wish to return your order or part of your order.
- Wait for a response from our customer service if we can accept the return. They will also provide you with the return address (Please note: this is not the address on our website).
- In the event that we can accept your return, please do the following. Repack the product to be returned neatly and securely, preferably in the original packaging.
- Send the package to the return address you received from our customer service.
- Send our customer service the Track & Trace code
- Once your package has arrived and been checked, we will refund the order amount of the returned products using the payment method used.
Unfortunately, products that meet one or more of the following points cannot be returned:
- a) For sealed products. When the seal is broken, these products are not returnable.
- b) which have been created by the entrepreneur in accordance with the consumer's specifications (custom-made);
- c) which are clearly personal in nature;
- d) which cannot be returned due to their nature;
- e) Unfortunately, we cannot accept returns on products in the "Beauty", "Kids & Baby" and "Sport" categories due to COVID-19 hygiene measures.
Return instructions
Return
Make sure that:
- The articles are complete
- The items are in their original, undamaged packaging
- That the copy invoice and return form are enclosed
Helpful tips
We try to process your return as quickly as possible. Here are some useful tips.
- Make sure you pack the items well so that they do not get damaged during transport.
- To save waste, you can use the box in which we sent the product to you.
- Make sure the address label is clearly legible.
To steer
Take the package to a post office of your choice. Here you will receive a proof of shipment. Keep this safe until the return has been fully processed. This is your proof that the package has actually been sent and can be requested in case of loss during transport.
Return address
Contact Name: Wei Xinhong
Address: Lane 1177, Jianlan Road, diagonally opposite to the south gate of Lubao Technology, Yinzhou District
City : Ningbo
Postcode : 315100
Provie: Zhejiang
Country : China
Tel: 15314562067
Handling
As soon as the return shipment has been processed by us, you will automatically receive a message about this. We will of course try to do this as quickly as possible. If you have not heard from us after 14 days, please contact our customer service.
Return form
Please include the completed form below with your return shipment.
Facts
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Order number:
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Reason for return:
Return items
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O Defect |
O Double delivered |
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O Wrong article |
O Does not meet expectations |
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O Transport damage |
O Ordered incorrectly |
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O Otherwise, namely: |
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Explanation: